TickHelp: Ticketing Helpdesk Solution

Let go of the hassle of tracking your team’s performance.

Avoid team burnout, make your reporting tasks easier, and maximize your employees’ efficiency.

Stop worrying about repetitive and easy to handle support requests.

Ease your operations and create a one-stop shop for your support requests within your organization.

TickHelp: Your All-in-One Ticketing Helpdesk System

Welcome to TickHelp, the modern, innovative ticketing and helpdesk solution offered by GBG. If you're tired of constantly juggling various communication channels to manage customer requests and internal IT issues, TickHelp is here to simplify your operations and streamline your processes. With TickHelp, you can effortlessly track all departmental requests from creation to resolution. Our system is intuitive and user-friendly, designed to make ticketing easy and accessible for everyone in your organization.

But that's not all - TickHelp comes equipped with a robust knowledge base to enable users to search for issue resolutions before submitting a ticket. This means less downtime, less hassle, and a happier workforce.

Revolutionizing Your Customer Service Experience with TickHelp Solution

In today's fast-paced business world, effective ticketing systems are crucial for ensuring a streamlined workflow. This is where TickHelp comes in - the ultimate solution for hassle-free ticketing. TickHelp offers a plethora of features that can help elevate your business to new heights. Its intuitive interface enables your team to efficiently manage tickets and provides a convenient way for your customers to reach out to you with any queries.

Among those features, TickHelp offers an analytical dashboard that shows you all you need to boost your productivity and manage your resources in the best way possible.

The Assets Directory makes ticket resolution a breeze, and the Knowledge Base helps users to search for an issue resolution before submitting the ticket.

TickHelp has a suite of additional features to personalize and simplify your customer support experience:

• Automated Service Levels: Prioritize support based on individual customer needs with custom automation rules.
• Easy Business Rule Integration: No coding required to integrate TickHelp with your existing business rules, letting you focus on service delivery.
• Effortless Field Management: Add and manage custom fields without technical assistance, streamlining your support workflows.
• Multi-Company Support: Manage support requests across multiple companies and branches seamlessly.
• Versatile Request Handling: TickHelp supports a wide range of support requests, including IT, HR, and administrative issues.
• Active Directory Integration: Simplify login with built-in integration for Azure or on-premise Active Directory.
• Flexible API Integrations: Enhance your existing tools with customizable APIs and integrations upon request.
• Customizable Alerts: Stay informed with personalized notifications for important events and activities within TickHelp.

Last but not least, the strength of the AI-powered Chatbot that the TickHelp experience offers! TickHelp's AI-powered ChatBot streamlines helpdesk operations, freeing agents to tackle intricate issues.

The result? Fewer escalations, faster resolutions, and a significantly improved experience for both agents and customers.

Revolutionizing Ticketing in KSA with TickHelp

TickHelp by Global Brands Group is the modern ticketing and helpdesk solution for the Kingdom of Saudi Arabia (KSA). It simplifies customer requests and IT issue management through an integrated platform with Microsoft Teams. TickHelp offers an intuitive system with an Assets Directory for easy ticket resolution and a Knowledge Base for issue self-resolution. With AI-powered features, it enhances the customer service experience, streamlines operations, and improves efficiency. Experience the future of ticketing in KSA with TickHelp today.

If you’d like a customized version of our app we’d be happy to fulfill that! Kindly reach out to us and we’ll listen to your needs and tailor it into our app.