TickHelp: Intelligent Ticketing Solution

Let go of the hassle of tracking your team’s performance with our advanced ticketing solution. Avoid team burnout, make your reporting tasks easier, and maximize your employees’ efficiency. Stop worrying about repetitive and due to a lack of proper visibility.

Ease your operations and create a one-stop shop for your support requests within your organization.

TickHelp: Your All-in-One Ticketing System

TickHelp is a modern, innovative ticketing and helpdesk solution by Global Brands Group, available in Egypt and the Kingdom of Saudi Arabia (KSA). It is built to simplify request management across your entire organization. Whether it’s HR, IT, Legal, Finance, or any other department, TickHelp adapts to your business needs—consolidating communication, tracking requests from creation to resolution, and improving service delivery. Its intuitive, user-friendly interface makes ticketing seamless for teams in any industry.

But that's not all - TickHelp comes equipped with a robust knowledge base to enable users to search for issue resolutions before submitting a ticket. This means less downtime, less hassle, and a happier workforce.

Seamless Integration with Your Favorite Tools

TickHelp is designed to fit right into your existing workflow. With support for a wide range of third-party applications and platforms, it helps your teams collaborate efficiently and manage tickets across departments without switching between tools.

Available Integrations:

• Active Directory - Manage user access and authentication with secure AD integration.
• Issue Tracking - Connect with external systems to log, track, and resolve issues seamlessly.
• Project Management - Link tickets to your ongoing projects and track progress in one place.
• Chat - Integrate with internal chat tools to turn conversations into actionable tickets.
• TeamViewer - Enable remote support sessions directly from within a ticket for faster troubleshooting.
• Power BI - Visualize ticketing data and performance metrics in customizable dashboards.
• Calendar - Sync ticket deadlines and appointments with your organization’s calendar system.
• Mail - Automatically create and update tickets through email communication.

Revolutionizing Your Support Experience with TickHelp — The Modern Ticketing Solution

In today's fast-paced business world, effective ticketing systems are crucial for ensuring a streamlined workflow. This is where TickHelp comes in - the ultimate ticketing solution for hassle-free ticketing. TickHelp offers a plethora of features that can help elevate your business to new heights. Its intuitive interface enables your team to efficiently manage tickets and provides a convenient way for your customers and employees to reach out to you with any queries.

Among those features, TickHelp offers an analytical dashboard that shows you all you need to boost your productivity and manage your resources in the best way possible.

The Assets Directory makes ticket resolution a breeze, and the Knowledge Base helps users to search for an issue resolution before submitting the ticket.

TickHelp has a suite of additional features to personalize and simplify your customer support experience:

• Automated Service Levels: Prioritize support based on individual customer needs with custom automation rules.
• Easy Business Rule Integration: No coding required to integrate TickHelp with your existing business rules, letting you focus on service delivery.
• Effortless Field Management: Add and manage custom fields without technical assistance, streamlining your support workflows.
• Multi-Company Support: Manage support requests across multiple companies and branches seamlessly.
• Versatile Request Handling: TickHelp supports a wide range of support requests, including IT, HR, Legal, and more administrative issues.
• Active Directory Integration: Simplify login with built-in integration for Azure or on-premise Active Directory.
• Flexible API Integrations: Enhance your existing tools with customizable APIs and integrations upon request.
• Customizable Alerts: Stay informed with personalized notifications for important events and activities within TickHelp.

Last but not least, the strength of the AI-powered Chatbot that the TickHelp experience offers! TickHelp's AI-powered ChatBot streamlines ticketing operations, freeing agents to tackle intricate issues.

The result? Fewer escalations, faster resolutions, and a significantly improved experience for both agents and customers.

Revolutionizing Ticketing in KSA with TickHelp

TickHelp offers an intuitive system with an Assets Directory for easy ticket resolution and a Knowledge Base for issue self-resolution. With AI-powered features, it enhances the customer service experience, streamlines operations, and improves efficiency. Experience the future of ticketing in KSA with TickHelp today.

Interested in a customized version of our app? We’d be glad to tailor it to your needs. Just reach out to us — we’re here to listen and deliver a solution that fits you perfectly.