We are looking for an MWP Senior Engineer to take charge of designing, implementing, configuring, maintaining, and troubleshooting our Microsoft Exchange Server infrastructure and Teams Voice systems.
Responsibilities For Exchange
- Exchange Server Management: Deploy, configure, and manage Microsoft Exchange Server infrastructure, including mailbox databases, client access servers, transport servers, and connectors.
- User Management: Create, modify, and remove user mailboxes and distribution groups. Manage mailbox permissions, email addresses, and distribution lists.
- Email Security: Implement and maintain security measures to protect against spam, malware, and unauthorized access. Monitor email traffic for potential threats and take necessary actions to mitigate risks.
- Email Policies and Compliance: Establish and enforce email policies, retention policies, and archiving procedures to ensure regulatory compliance and data governance.
- Backup and Recovery: Perform regular backups of Exchange databases and implement disaster recovery strategies to minimize data loss and downtime.
- Performance Monitoring and Optimization: Monitor Exchange Server performance, analyze bottlenecks, and optimize system resources to ensure optimal performance and responsiveness.
- Patch Management: Keep Exchange Server and related components up to date with the latest security patches and updates.
- Troubleshooting: Investigate and resolve issues related to email delivery, connectivity, and client access. Provide timely support for user-reported problems.
- Collaborate with IT Teams: Work closely with other IT teams, including network administrators, system administrators, and security specialists, to ensure smooth integration and operation of the Exchange environment.
- Documentation: Maintain accurate and up-to-date documentation for the Exchange Server infrastructure, configurations, and procedures.
- Capacity Planning: Monitor resource utilization trends and plan for future growth and expansion of the Exchange environment.
- User Training: Provide guidance and training to end-users on using Exchange features effectively and securely.
Responsibilities Teams Voice
- Complete PBX migration via Microsoft Teams Enterprise voice
- Provide Microsoft Teams solution design, plan and delivery in complex and regulated locations with multiple separate legal entities collocated in the same site.
- To create or validate inter-relationships between PBX users in same or different sites and to design corresponding MS Teams features and dependencies.
- To create/validate PBX to Enterprise Voice migration plan, to ensure all deployments meet the level of readiness as stipulated by the user migration team
Job Qualifications
- Knowledge about Unified Communications / Collaboration industry standards & trends
- Strong presentation skills in verbal and written communication,
- Skills and proven experience with the following products:
- MS Teams Voice
- SIP Protocol
- MS Teams endpoints including but not limited to IP phones
- PowerShell
- Knowledge about various PBXs including but not limited to Avaya, Cisco, Session Border Controllers & Media Gateways SIP trunks (Centralized, Local)
- Microsoft Exchange Unified Messaging
- Knowledge of all Microsoft Cloud PBX features and system/user administration
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
- In-depth knowledge of Microsoft Exchange Server must have at least 3 years of profound knowledge in management, configuration, Implementation, and troubleshooting the product, including different versions (e.g., Exchange Server 2010, 2013, 2016, 2019, or Microsoft 365 Exchange Online).
- Familiarity with Microsoft Active Directory and Windows Server operating systems.
- Strong understanding of email protocols (SMTP, POP3, IMAP) and email routing.
- Experience with email security solutions, such as anti-spam, anti-malware, and encryption technologies.
- Knowledge of PowerShell scripting for automation and administration tasks.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Certifications like Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified: Messaging Administrator Associate are a plus.
