Role Overview
The Data & AI Service Delivery Manager will play a crucial role in managing and optimizing the delivery of IT services. Based in Cairo, Egypt, with flexibility for some remote work, this full-time hybrid role ensures the seamless execution of service delivery operations, elevates customer satisfaction and supports continuous improvement across our IT service management processes.
Key Responsibilities
- Oversee day-to-day service delivery operations, ensuring high standards of customer satisfaction and adherence to service level agreements (SLAs).
- Manage and optimize IT service management processes, including incident, problem, and change management.
- Build and maintain strong customer relationships to ensure high levels of client satisfaction and foster customer loyalty.
- Develop, manage, and oversee project plans, resource allocation, and budget utilization to meet project goals and timelines.
- Track project milestones, manage risks and dependencies, and initiate corrective actions to ensure successful project outcomes.
- Utilize agile methodologies and continuous improvement practices to drive efficiencies and enhance service delivery.
Qualifications & Skills
- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Proven experience in service delivery and IT service management, preferably within a data or AI-focused environment.
- Core Skills:
- Strong service delivery management and IT service management expertise.
- Skilled in customer satisfaction and relationship management.
- Excellent problem-solving and decision-making abilities.
- Strong communication, interpersonal, and collaboration skills; ability to work well both independently and in a team.
- Desirable Certifications: IT service management certifications (e.g., ITIL, PMP) are advantageous.
