Hardware Services

We have an HP, Dell and Lenovo Authorized Service Center so that means we are fully skilled and supported by HP, Dell and Lenovo.

The service center is equipped with the latest hardware, communications and software technology, in addition to a dedicated call center for our clients which provides cutting edge support.

 

Our Service Center offers the following:

 

Annual Maintenance Contract :–

A comprehensive, cost effective AMC that keeps your infrastructure reliable and available to meet your specific business challenges and ongoing support needs all through a single point of contact.

 

Incidents Agreement hardware Support Services :–

wide variety of custom, packaged and cost effective hardware support options to help meet your business requirements and give your IT staff time to focus on more strategic projects.

 

Call Center Services :–

Managed Services, resources, technology and operational expertise in place to help companies expand and exceed their customer sales, services and marketing expectations.

 

Consultancy Services :–

Provides consulting services to help them determine a strategy most suitable to their industry and their business environment.

 

Proactive Services :–

Prevention of downtime using a Proactive Technology, processes and people.

 

HP Gold Service One Enterprise Specialist :– 
a) For HP Care Pack proactive installation start up and assessment services: Gold Solutions Delivery.
b) For warranty, HP Care Pack and contractual services: Gold Storage Delivery.

 

HP Gold Service One Enterprise Specialist :– 
a) For HP Care Pack proactive installation start up and assessment services: Gold Solutions Delivery
b) For warranty, HP Care Pack and contractual services: Gold Storage Delivery.

 

Hardware Replacement Services :– 
On-site temporary hardware replacement service for the defective equipment to prevent the risk of the downtime, while the product will be repaired, replaced, repairing its defective components or replacing its defective components according to the situation.

 

We offer two types of on-site visits :– 

    1. Preventive Maintenance Visit: To maintain the equipment and facilities in satisfactory operating conditions for keeping the status of the equipment in baseline (normal status) by providing for systematic inspection, detection, and correction of simple failures either before they occur or before they develop into major defects, this maintenance, including tests, measurements and adjustments to extend the life of the equipment.
    2. Corrective Maintenance Visit: It is any maintenance activity which is required to correct a failure that has occurred or is in the process of occurring. This activity may consist of repair, restoration or replacement of components; it is aimed to get equipment working again & for keeping the status of the equipment in baseline (normal status).

 

Remote Support :– 

Supporting by phone: It is to support and help our clients through phone calls to troubleshoot simple problems that don’t need on-site troubleshooting or scaling faced problems.
Remote Access Support: It is to provide secure access to networks from remote locations other than the normal place of work. Generally this will be from locations outside the customer’s site through wide area network (WAN), to provide support in solving problems.

 

Service Level :-